Elekta Care™ ServiceYou focus on the patient,
we focus on you.
Maximize the use of your system with Elekta Care Service
Our focus is on you – helping you get the highest uptime possible and ensuring your Elekta solution can be utilized to its full capabilities. Comprehensive service and support provide you with confidence that your system will be available when you need it to keep patient treatments on schedule. Robust learning programs and training resources enable you to push the boundaries of your clinical capabilities, ensuring clinical excellence every day. Our ongoing partnership is an integral part of your investment, helping you maximize your system’s lifetime value.
Designed to help you provide the best care possible for your patients, Elekta Care Service is a portfolio of award-winning services that supports you from installation throughout the lifetime of your Elekta solution.
What's new
- FOCUS article—How robust service and support helps Australia’s GenesisCare maximize linac clinical availability
- FOCUS article—Predictive maintenance among the cancer patient’s best friends
- FOCUS article—Elekta Care Learning Partnerships program focuses on rapid SBRT start-up
- FOCUS article—How AI is revolutionizing healthcare operations
Key facts
- 60% of product issues resolved with remote support
- Two out of three software issues resolved on same day with remote support
- 95% of field replaceable spare parts are shipped within 24 hours
- Up to 98% uptime guarantee commitment*
*As specified in Elekta Care Service Agreement;
Source: Internal Elekta data
Maximize system uptime
相信病人treatments can be kept on schedule
Award-winning service infrastructure for confidence in maximized system uptime
- Local and global service functions work in close collaboration as one team
- One common goal – to help maximize the uptime of your Elekta system
- Awarded Technology Services Industry Association (TSIA) Star Award 2019 in the category of field service
Start-up services ensures smooth and efficient installation
ElektaIntelliMax®AI-enabled predictive and proactive support for faster time to resolution and maximized availability
Immediate, accurate expert support and timely delivery of certified parts help maximize system availability
Maximize clinical capability
Achieve excellence in your clinical capabilities
Comprehensive training portfolio for your staff
- > 150 training courses offered in various settings
- > 50 partners worldwide to provide peer-to-peer training
Accelerated time-to-proficiency with Elekta Care Learning Journeys
Expand clinical capabilities and advance treatment techniques withElekta Care Learning
Easy access to knowledge and training resources throughElekta Care Communityportal
Maximize lifetime value
Ongoing partnership helps you get the most out of your technology
Partnership for transparency in lifecycle costs and planning
- Elekta Care Service Agreements are available in three levels to meet your clinic’s needs
Increased control and self-management of your account viaElekta Care Communityportal